The most important thing to me was that this firm had experience with multiple industries including mine (healthcare). They also were very knowledgeable about HRIS systems specifically Paychex's system which they are currently using for our payroll processing needs as well! I liked how professional it seemed when meeting them at their office - nothing really stood out negatively but there wasn't anything great either so just take your time deciding what you want from these folks before making any decisions or committing too much money up front!!