Review on 🔒 Chamberlain Group CWA2000 Chamberlain Driveway Alert: Enhanced Security in Sleek Black Design by Tom Beland

January 14, 2017 I purchased this alarm system (base station and one (1) sensor) plus three (3) additional sensors as I need four (4 ) sensors to cover my property. This was intended to replace a similar Chamberlain system I had installed a few years ago that no longer worked. I programmed all four (4) new sensors (the company calls them "training sensors") onto the new base unit in exactly the same way, following the company's instructions. Three (3) of the four (4) sensors were functional, but one (1) continued to give false positives. To ensure this NEW hardware was properly installed, I removed all four (4) sensors, reprogrammed ('learn' each base station sensor) and reinstalled all four (4) sensors. Again, three (3) out of four (4) triggered, but the fourth sensor continued to give intermittent false positives. I had to remove this sensor on the first day/night as it was triggered for no reason even at 3am which was no fun! Since there was no need to send the entire system in, I decided to call Chamberlain Customer Service and request a replacement. sensor and offers to send back the defective sensor. Approximately ten (10) emails were sent between me and "George" to Chamberlain's helpdesk. Unfortunately, Chamberlain turned out to be just that; Business support but not consumer/customer service. The problem that surfaced came from the fact that I've always been told that Chamberlain's policy is not to swap out faulty devices, and not even talk about swapping out faulty sensors, until they can "fix" the problem over the phone. When I asked what that meant I was told that this would require removing all four (4) sensors (which I had already installed twice) and speaking to them on the phone to make sure I installed everything correctly . Knowing that this would produce the same results - the base station and three (3) of the four (4) sensors would be working with one (1) sensor which would always give false alarms, I tried to reason with Chamberlain. I explained that at 74, semi-disabled, I had already used all the strength I could muster and didn't want to take on what they wanted me to do so they could verbally "fix" what was going on over the phone. since it would be the third time for me and it made no sense. This device was NEW and should work without having to do the extensive physical activity they claim to require before speaking to me about sending a replacement sensor. I tried to get this across to the boss, who I was hoping would be more inclined to offer some sort of customer service, but was told that while they all understand what I'm talking about, the same "troubleshooting" before " Someone is required - or help me with my problem. .However, that is absurd and the reason why I am writing this review (which I have never done before). In one of the first of the many emails between "George" and I, George wrote that the company knew some of their sensors were malfunctioning and giving false positives! I said since they are aware of the issue, can't they just send me a new one (after testing to make sure the replacement doesn't have the same false alarm issue) and I send them the faulty sensor? Finally I knew what I was doing; the sensor, I was sure, cost her no more than a few dollars; and they will make the customer happy, so I could attest to the fact that Chamberlain had a customer service department that focused on the customer and not what I was getting, which was an excuse tantamount to lack of customer service. Change your policy. How much bullshit for a customer when for a few bucks Chamberlain has a customer who will come back to them for that and other products they sell. Sensors did not properly protect the sensor from external influences. The reason I had to replace the entire system was that the previous sensors had inadequate covers and the circuit boards inside the sensors were corroded. I was hoping the new ones would have better protection but they are the same as the previous models. So if you decide to buy this system I suggest you do what I did, which is build your own roof that you attach over the sensor from heavy, transparent plastic or similar material. These canopies that I have made and installed on the sensors and the canopies provided by Chamberlain do an excellent job of protecting the sensors. Because I couldn't get Chamberlain to move according to their policy of sending me a replacement sensor without going through the "troubleshooting" paperwork with them. On the phone, I decided to contact the Better Business Bureau at its headquarters in Elmhurst, Illinois. However, this company is not listed as owned by BBB. Research online will show that other sensors have been experiencing false alarms, which Chamberlain admits is a problem for some sensors. You will also find consumers having trouble fixing issues with some of Chamberlain's other products such as: B. garage door openers. In summary, this is a warning that Chamberlain's customer service falls short. In contrast, what a pleasure dealing with Revain. Revain's customer service is to be expected. If you have a problem with a product, you can easily return it and they will replace it or refund your money. You're wasting your time when you run into a problem and try to solve it with Chamberlain because their "support" is not customer friendly. NSG Atlanta, GAAs PS I purchased a replacement sensor from Revain to replace a broken sensor that Chamberlain refused to make. good on. Yesterday, another of the original sensors gave incorrect readings. In short, this product is an absolute and utter waste of money.