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South Africa, Pretoria
1 Level
693 Review
49 Karma

Review on AnRui by Sean Julian

Revainrating 3 out of 5

AnRui is an Online Store That Fall Short of Expectations

My recent encounter with the online retailer AnRui, which specializes in selling hardware and items for house improvement, was less than satisfactory. In spite of the extensive number of products they offer, there were a few things about their service that didn't meet my expectations. To begin, I discovered that their website was incredibly sluggish and cumbersome, which made it very difficult to traverse. The search function was not nearly as helpful as I had hoped it would be, so it took me significantly longer than it should have to locate the products I was looking for. In addition, I was dissatisfied to discover that some of the products I purchased were unavailable, despite the fact that they were presented on the website as being available to purchase. This caused my endeavor to run behind schedule, which was very annoying. In addition, I discovered that the quality of some of the products I ordered was not up to par, despite the fact that their prices are comparable to those of their competitors. Given the cost, I was surprised to find that they were of a lower standard than I had anticipated. Last but not least, the quality of their customer support was not up to par. It was difficult to get in contact with a representative, and when I did, they didn't seem interested in addressing any of my concerns when I brought them up to them. In conclusion, despite the fact that AnRui might have some untapped potential, I would not encourage them based on my previous interactions with them. I was left with an unsatisfied feeling as a result of the slowness of their website, the absence of certain products in stock, the inferior quality, and the lackluster customer service.

Pros
  • User-friendly webpage
Cons
  • Concerns regarding the quality of certain products