I needed to download a special (non-MFG) driver. I couldn't get the speed I wanted until I surfed for a while to find a driver for it. (I use Mob AMD Threadripper). The drive wouldn't let me update the driver because win 10 always thinks it has the best driver whether you like it or not. However, after some fiddling, I got it working at 20Gbps. LOVE IT.
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