I like that it's easy enough so even our non-tech savvy employees are able use them, but still allows me as an admin user access if needed! The interface could be more intuitive - sometimes there seems no way around having someone else help with figuring something how its suppose too work instead just clicking through menus until i find what im looking fo rand then doing exactly thhat myself haha!! But other than those minor issues everything works great from employee self service reporting via email/phone call etc..