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Review on DealerPeak CRM Center by John Swain

Revainrating 5 out of 5

DealerPeak CRM Center is a comprehensive CRM solution designed specifically for small businesses.

DealerPeak CRM Center provides, real-time CRM process monitoring, inventory integration, automated follow up, user permissions, multi-location dealer group architecture, and more.It's a fantastic tool for small business owners. With its simplicity and ease of use, it has become my go-to software solution for managing my daily tasks. I love the flexibility and control you get with this application as compared to other programs such as Microsoft Dynamics AX or Sage MAS 90. My only complaint would be that they could add some features to make using it even easier than it already is. For example, adding an option to sync between devices would allow users to access information from any device without having to install multiple applications! Another thing I like is how quickly updates are delivered through Dealer Peak CRM Center, which makes management much simpler because there are no longer concerns over whether your computer will automatically update when downloading changes. Overall, though, this program works great for most companies looking to track sales and manage customer relations.

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Pros
  • Automated workflows save time and money, which are often hard to come by in today’s business environment
  • Integration capabilities offer support for Salesforce.com, ServiceNow and many others
  • Easy to navigate screens and intuitive controls
Cons
  • No free trial period available (must purchase license)
  • Customer service is not always helpful.