All of our leads are generated through real time chat with customers who have an immediate need for our products or services, so we get to know them very well as they use our solutions every day! The platform is intuitive and easy to navigate, but also offers many different ways to connect with your prospects if you want more control over how you communicate with them. There's nothing I dislike about this product - it has been great from start to finish! Our sales team loves being able to engage in conversations with people right away, which helps us close deals faster than ever before.