My 10 year old son wanted this excavator after he saw the video online. When we received it, it would not work after the first battery recharge. I contacted the seller and they replaced the battery pack with a higher current version which has worked great with longer battery life. The next day the remote on/off switch got jammed and my son broke it trying to make it work. The seller then replaced the remote in a couple of days and it has been working good since then. In summary, the design is great, very realistic, but the quality needs some work and the customer service is excellent.
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