It was quick service so I had someone at my disposal that took immediate action for me! All information sent out via email came immediately which gave us peace knowing our case would not be lost or forgotten about before getting it taken care off by an attorney after they receive notification from B&T. There has been nothing bad with this process nor have there ever really come across any problems while using them as well either - very simple site set up easy peasy!! B&T was very professional throughout my entire experience with them from start to finish! They were always available for any questions I had which made me feel comfortable working with them. The fact that they kept us informed every step along the way through email or phone calls really helped ease our minds knowing things would be taken care off. There wasn't anything bad about this process at all. It went smoothly as expected without issues being brought up by either party.