I like, the simplicity and ease with which one can integrate chat tool with the website and other applications. This platform is very easy to use and very effective on its own. The customization options are also very good. No major dislikes. I would definitely recommend this chatbot service to my friends and colleagues. The customization options are excellent. I have tried other chatbot platforms but this one is by far one of the best. The platform is very robust and it supports all major operating systems like Windows, OSX and Linux. It can be easily integrated with any website. It is easy to use and very effective. You can have a chatbot integrated with your website. You not have to rely on external call centers to handle customer service requests. You can directly interact with the customer and resolve the issues. The functionality, ease of use, and the speed of implementation. We used Zoho bots to create and manage the bots within Zoho. When you have an idea about what you want to do, it is really easy to set up and start using them. It was an amazing experience. No issues at all. 1. Automate repetitive tasks by using bots2. Integrate chatbots with Zoho CRM.3. Interact with your customers in a simple way.