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Enterprise Chatbot Platform Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Enterprise Chatbot Platform

Automate pre-sale and post-sale customer service requests with a smart chatbot integrated with the software you already use. Create, update, train, and analyze the chatbots results on the go with a simple interface. Send broadcast messages to your customers and measure results with in-depth statistics in a few clicks. Add a customizable Live Chat widget to support your visitors when they need you. Let your team better organize the workflow and manage customer support requests in one place.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Great Platform for creating ChatBot Software

I like, the simplicity and ease with which one can integrate chat tool with the website and other applications. This platform is very easy to use and very effective on its own. The customization options are also very good. No major dislikes. I would definitely recommend this chatbot service to my friends and colleagues. The customization options are excellent. I have tried other chatbot platforms but this one is by far one of the best. The platform is very robust and it supports all major…

Pros
  • Easy integration
  • Highly configurable
  • Robustness & security features
Cons
  • Nothing so much as we had no problems whatsoever

Revainrating 5 out of 5

Enterprise Chatbot Platform - Slack Integration with Zendesk

I like that we can see all our chats at once as well as how many people are currently chatting or have been previously. This feature is very helpful for us because it helps keep track of who was online during certain times which saves time if someone calls out sick/on vacation etc - this allows me know right away so i don't waste anyones's timenotifying them about something important! You do lose some history but thats ok since everything has an archive button now! The fact its not linked…

Pros
  • Easy to use, simple layoutEasy integration with ZendeskIntegration wth HubSpotApps available via AppCenterEasily accessible when you need quick infoFast responses in case issues ariseQuick customer service toolGreat support teamWide range opportunities sales management softwareCRMsCustomer Service SoftwareSalesForce CRMEmail IntegrationZendekskustomer success storiesHubspot