The fact that I can easily check my schedule, view pictures, etc. at anytime helps me keep track of my appointments even when I'm not at the office. My clients love being able to send me pictures of their pets which really helps them pick out the right items for them. I do wish there was an easier way to add appointments for our clients but this isn't something I've looked into since it doesn't seem like they would offer that functionality. We are able to take in new client's pets that come in off of Craigslist or other online advertisements. There is nothing bad about paw partner. It has helped us get all of our appointments booked in advance so we know exactly what we need to prepare for and what to expect when we arrive at each appointment.