I love the ability to schedule RFIs and have them be assigned to the correct personnel. I don't like having to fill out the forms over and over again. I wish the software would keep the information and not ask me to re-type it. I have a lot of different RFIs and the software makes it easy to schedule them all. I have a hard time finding RFIs to fill out when they come up on my list. I usually do other things on my computer and forget to fill out the forms. As long as you know how to use the software it is easy to learn. I use it to schedule RFIs and fill out forms. It makes it easier to keep track of what I am working on and when I am supposed to work on it.