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Bernard Larjin photo
Germany, Berlin
1 Level
735 Review
50 Karma

Review on Uboway 11Ft Inflatable Stand Up Paddle Board SUP With Adjustable Paddle, Backpack, Pump, Leash & Fin For Youth And Adults. by Bernard Larjin

Revainrating 1 out of 5

Horrible Warranty / customer Service

We bought two boards and one lost air after the first use. We blew it up two more times and it deflated within 24 hours. We contacted the Uboway customer service and they told me that ebay would not help me and that I would need to blow it up again and take it to the lake and send a video in. Needless to say, spending $425 on a board we were very disappointed And their customer service is trying to make it as difficult as possible to make a return. We have still not resolved this as it’s not ever day we get to the lake, blow up the board, take a video and find exactly where it’s leaking air. They also made a comment in writing to me that it was common for it to be a valve issue. Frustrated!

Pros
  • Great product... everything came as expected. Really nice looking. Couldn’t be happier
Cons
  • Inflation can be a hassle for those who don't have access to an electric pump or air compressor, and takes up valuable time that could be spent on the water