Easy to use app with easy access from anywhere, even when you are in another country! Great customer service available during working hours Monday - Friday (9am-5pm EST). The UI needs some work as it is very outdated/clunky compared to other apps out there like Netscaler or Zensar. I wish they would make an iOS version of this tool for customers who prefer their phones over computers but also need web support occasionally. We have used them exclusively since we implemented our new IT system several years ago now, so no complaints yet about that aspect at all. But overall great choice if your looking into doing something similar to what i described above. Just do research first, get quotes etc., then go through those providers until one offers competitive pricing without any hidden costs. A little hard sometimes to find info online regarding certain features within kronos products which could lead people down wrong paths such as us choosing.