Our system has been improved in many ways since we started using it. The customer service department at fuseplm has become very responsive and helpful over time too! There are so many things I like about this software but one thing that stands out more than anything is its ability to communicate with other systems (like ours) within our organization via API's and integrations. We have not found any downsides or issues related to the product itself. It does what we need it to do for us without much user intervention. This makes life easier when you're trying to keep up with all of your workflows while having limited resources available to help.