GREAT CUSTOMER SUPPORT Just want to say I bought the standard and metric gear sets. I was as excited as a kid in a candy store the day they arrived, but I knew right away that my 1/4 and 13mm wrench had broken gears. I contacted the company following the instructions on the card that came with the wrenches. I emailed right away and I'm not kidding, but it didn't even take 5 minutes and they responded quickly. He immediately apologized and asked me to send 2 new keys to my address at the local price and I received them in 3 days. For me, this is absolutely perfect customer support, which I have never had without constant emailing back and forth. I've been using ratchet kits for years and supply and demand made the original gear company too expensive for me so I searched and read the reviews and settled on this one. I use gear wrenches for almost all jobs. I own my own home construction and renovation business. So, as anyone running a business knows, good tools are worth every penny, and I used them as soon as I got them. I'm a big believer in big name tools and don't pay money for quality tools, but these gear wrenches are durable, affordable and backed by great customer support. I will continue to purchase through this company for future jobs.
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