The platform is easy for us as marketers because it allows you can create all of our campaigns in minutes instead of hours or days! I'm not sure about their customer service but they do have amazing support team that helps me whenever i need help. It's great tool if we want more interaction between brands and consumers so people will be interested into what are offering them from time to time. We're able to reach out directly to our target audience through this app which makes things easier than before since now there isn't any middleman involved anymore.