I like that it's easy for an employee who has never used this product before (like myself) or someone new in their position, so they can get up & running quickly without having too much of a learning curve.
The interface could be better - but honestly we're working within our budget constraints here at my current job! We've been able to solve some problems by using these tools effectively; however there are other issues where traditional methods have worked just fine until now when something else comes along.