I was looking forward to using this product, especially after seeing some people using Windows 10 successfully. So upon arrival I immediately connected the cables, installed the software, did all the updates and started - before the process. For what it is and for the backups I plan to take, the picture quality was decent, as was the sound. Everything went well. Showbiz), I hit stop. At this point, this 4.5 to 5 star product started losing stars. The file was NOT saved. I keep getting the message "Capture Failed". I searched the web for a few days and also downloaded the latest driver I had. I even emailed customer service a few times (no-), made phone calls and left v/m's.Nuthin'. So, after a few weeks of frustration, no results, and realizing that this is one of those "those" companies that don't care about customers, I'm sending this piece of junk back. Record VHS on my PC monitor but Windows 10 doesn't seem to like it We thought we'd keep the VCR and keep using it until it died. If only the company/supplier had proven that he could work with this machine and would have cust. svk. For those who really care if they answer emails and calls, I can disagree. OK. All I can say is don't hope. Looks good but with terrible performance because it doesn't save data.
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