When we received the faucet you could tell it was well made just by the weight of the materials, the matte black finish is immaculate. very slow leakage from the handle. I contacted the seller about the problem and emailed them a video of the problem. They replied in an hour and already knew what was going on. I was offered two options: wait for a new faucet or buy a new cartridge from Revain to replace the defective one with the original cartridge. Decided to buy a cartridge. They refunded me the difference and then thanked me profusely. I installed the cartridge and the faucet works great. My wife and I love it! Jenny from Hovin contacted me a few days later and said they were refilling their cartridges and thought the quality control issue would be resolved. Seriously folks, this company is building their brand, they will take care of you. I don't think you'll have any trouble with a faucet after upgrading their supplier, but if you're confident they're getting it right! Thanks Logan
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