Update: Brumate customer service contacted me via email and found that my glass is broken! They promptly sent me a new glass, exactly the same as the one I ordered and it performed brilliantly on both cold and hot tests! I love this jar and Brumate has restored my confidence in this brand of product. Thank you customer service for solving my problem and great purchase! I've heard amazing reviews about Brumate being better than Yeti so I ordered this lovely one. It doesn't keep anything cold at any time and the ice melts immediately so disappointed! I've tried many different things in hopes of getting a better result, letting the ice really cool before adding my drink and still getting a warm drink. I guess I've waited too long to come back so now I have a cute travel glass/mug! I would like to return.
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