Review on 📀 LG WH16NS40 Blu-ray Disc Rewriter - Internal SATA Super Multi 16x by Jennifer Thomas

This is the second LG Blu-ray copier that didn't work for me. Both models are WH16NS40. This last failed drive is still covered by the 1 year warranty. A month after making a warranty claim, this is the 5th time I've called for a replacement. I submitted my original claim to LG online. I was called and asked for a serial number (this was an optional field in the online application). I called them back with the serial number, thinking I'd get my new Blu-ray drive soon. Weeks went by and I heard nothing. I called them again and they basically forgot about me. Waited week, heard nothing, called back, same story. Finally a box came from LG and it was the wrong product (DVD burner). I'm on the phone with LG as I type this (wait) and the rep tried to convince me on the phone that the DVD player they sent me was the same as the Blu-ray burner I was suing. He said it performs "the same function". I explained to him that he was wrong, that I knew the difference between the two discs and that I was getting more and more angry with LG and their customer service. He has put me on hold multiple times and now promises that his manager will send me a return label for the incorrectly sent disc and THEN send me my Blu-ray burner which I have been waiting for over a month. Let the buyer be alert.