They're fast, efficient, and they deliver quality service. When we needed to communicate with our group of employees about an urgent matter, we were able to get their attention quickly. I can not think of anything that I have disliked. The best thing is that when you need help, they are always there to assist. I would recommend this service to anyone needing communication services. We used them for several years (more than 10) and found them to be reliable and effective when we needed assistance. Easy to use and it's a very good option for the hotel industry. The support is great and they are available to answer your questions at any time. The app is a bit outdated and could use some improvements. I like the ability to send texts for my guests and also the option to send them messages. I also like the ability to send the texts to my guests even when they are not in the room.