Review on 🔥 TS-431X3 QNAP 4-Bay High-Speed NAS featuring One 10GbE and 2.5 GbE Port by Travis Karren

After about a week of flawless operation, I received a notification that a software update was available and the NAS needed to be restarted. I let it restart but then I noticed it didn't come back online. It turns out that the MAC addresses on all three interfaces (10G, 2.5G, and 1G) changed to seemingly random values (resulting in my DHCP server assigning them different IP addresses). I found it strange, but I tried connecting to the new IPs via the web interface and got the initial setup screen (i.e. it behaved like it was a brand new device). On the advice of QNAP customer service, I factory reset the device and went through the setup process (trying not to reinitialize my drives). It did not work; The install progress bar went to 99% and then stayed there (I waited over 20 hours for a try). In this state, every time the device restarted, there was a whole new set of MAC addresses, and the device claimed not to see any of the installed drives. QNAP customer support was absolutely unhelpful; They kept telling me to use SSH on the device to run some commands after I repeatedly told them that the device wasn't even listening for SSH connections. Every time I tried to log in via SSH and reported that it didn't work, they fell silent for a day or two and then came back and pretended it was the start of a new support request and we'd be back go through the same circle. They ended up offering to connect to my computer remotely via Team Viewer. After agreeing and giving them the necessary information, they fell silent again and didn't speak back; I waited almost an hour after the agreed time. In the end they told me there was nothing they could do and that I needed to reinitialize the drives (thus killing any hope of recovering my data), which I did. The device was still in the same poor condition. Assuming I just have bad hardware (that happens), I traded it in to Revain for a new one, and after setting it up and copying a few hundred GB of test data onto it, I rebooted it. And this second device is now in the same state as the first (i.e. thinks it has no drives installed, new MAC address on every boot and thinks it's a new device not configured yet). ) A bad device can be understood, but two in a row is just crappy quality control. I don't see anyone who convinced me to buy a QNAP device again. Bad hardware, bad software, bad support.