Review on OmniPanel by Michael Nard

The speed which it processes tickets! It's really great to be able to monitor so many tickets in such a quick manner. I wish that you could see what's new for your account as compared to the last time you checked (say a week ago). And being able to have the latest tickets highlighted makes it easy to go through a particular account or ticket that's been assigned to me. Nothing. This allows us to check our process times without having to wait for an email with the report. The biggest benefit is the ability to see what's going on in our ticketing system with real time metrics. It can be difficult to find the right person to do the work of training employees on how to use this tool. I would also like to see more integrations for other tools we are using. We don't have those either. If you're looking into ticketing software, OmniPanel is one of the best out there. We track all of our tickets and resolve them quickly and efficiently.