I like that we have people who know their stuff about each of these programs, which is very important when you're trying to figure out what's best for your business. The support can be slow at times as well. Not enough time was spent on communication with customers. Make sure they do not get sold more than one product - it will likely lead them down paths where they don't really need or want those additional products. It has helped us make better decisions about protecting ourselves from threats in today's world, especially phishing attacks.