The ability for it's easy integration with Salesforce. It really helps reduce time spent in creating custom components, as well as making updates easier than ever before! We have been able to use this product effectively since we started using SFDC at our organization several years ago now. I don't think there are any downsides other than wanting more features out-of-the box like dashboards or integrations via API - but maybe those aren't available yet? Not sure if they're still working towards them, though would love to see some examples too!! Great software overall! Very user friendly interface, great customer support from HPE team members who help resolve issues quickly when needed, very fast implementation process once all required steps were complete.