I like how easy it was to setup my first event with them! Their customer service team answered all our questions quickly (even after hours) which made us feel very comfortable about booking this vendor right away - we knew they'd take care ou rproject needs seriously while giving creative input where needed or requested by you guys :) We had some delays in getting started but their support staff helped figure out what went wrong along wth recommendations/tips that were helpful moving forward so nothing major at least from me personally :).
They are currently working within one day time frame during standard business days only though there's no rush when scheduling your project since everything can be done without any hassle even if late evening times work best depending upon availability etc..