Review on 📺 Roku Express - High Definition Streaming Player by Cory Spence

(This review was originally published under another Roku Express. But it turns out that confusing model names are the least of this company's problems.) It will be buried in a mountain of positive reviews, but this thing bugs me so much I have to speak up. I liked it for the 4 months she worked. Then, about a week ago, the message "not enough power" appeared on the screen. I used the original PSU plugged into the wall like the first day. Although 4 months is a ridiculous amount of time to expect something stale to hold up, I'm obviously out of the return window. I tried to contact the company in several ways. This is not an easy task. Their website has no contact information, just a confusing loop of seemingly helpful pages that just end up sending you back to useless "help" videos that only cover the most basic troubleshooting attempts (also, I found out the windows return period is 30 days (30 DAYS. Doesn't reflect their confidence in their product.) I left messages on their Facebook page and was ignored. (Edit: My initial 1 star review caught their attention. They emailed me to contact them and my message bounced back as undeliverable (I didn't think they were such a two bit operation but I've never needed their help before) And that's what lost her customer for life .Are you big enough to be the famous brand that everyone thinks of first when it comes to streaming media, then you're big enough to help your customers when they need you I b into a vengeful Olympic level. Just ask Motorola who haven't received a penny from me in over ten years since they treated me the same way. Android TV, here I am. I tried to fix the problem myself by swapping out various other power supplies and cables. They all seemed to solve it within hours, but the message kept coming back (always mid-show, I wonder. Not enough power?). This means a clearly defective block (there were no problems for 4 months). But I'm not going to keep trying different blocks hoping it's just a coincidence, I'm out of money. (Last edit: the company sent me a replacement. I mean, a replacement power supply that I could tell them about. Was a waste of time as I've tried several other power supplies already, but I found that they don't hear their customers very well ...I suppose it would be too expensive for them to send replacement units...an hour (maybe less since I wasn't watching TV at the time) before the error reoccurred, so now I have to add another power supply to my collection and a box of Roku going in the trash, along with any interest in ever buying their products again, the hope of losing a customer (and believe me, I DO NOT keep silent when I'm unhappy with a company ), makes giving up support worthwhile , Roku.Adios.)