I love how easy it was for me as an owner or manager at my dog daycare center! It's very user friendly because all their employees are super helpful!! There isn't anything that i dislike about this program except maybe some minor bugs here & there but they're working hard getting them fixed quickly so no worries. If anyone wants great customer service in addition if having high quality programs then KennlPlus should be top priority. ! They have helped us out tremendously by making our lives easier when running such small businesses (3 people).