The best thing about this hotel reservation software is that it's very user friendly! It makes reserving rooms for our hotels so much easier than having people call in with paper reservations or faxes from other systems we have used before. I wish there was an option of being able to search by room type instead of just searching specifically by city/state like some others offer. But overall great product! We've been using their service now since 2015 without any issues at all. Great support team as well if you need help solving problems they are quick to respond!