The bridge i is perfect for me because it works well with my desktop computers (macos) & laptops to handle calls while I'm still at work! It's great - so far there isn't anything negative about this solution other than being an expensive one but you're getting what u pay for in support services plus call handling features as mentioned above which makes up most part of its price tag :). A virtual customer representative who handles our remote customers issues via chat or skype without any problem like they would have been handled locally within their office premises!! I like the best part about bridge is that it has excellent customer support team who guide you through each step of implementation. The interface is also very simple to use. I would recommend it for those who are looking for call center software with good customer support. It's very easy to implement and get started with. It's a great tool for any organization looking for call center software. It helps in collecting data from customers. We have been able to reduce our time to market by 30%.