I love that it is so easy to use! There are many features we have used in our facility with great success!! The customer support team has been amazing as well. So far there really isn't anything about this product or service i dislike- just keep using all of them products they offer. ! We can easily monitor patient rooms remotely from anywhere throughout any given day/weekend without having anyone physically present at each location.- This makes things much easier when you don’t always know what time someone will be getting off work (or coming back) - also saves us money by not paying overtime rates if need arises.