The ability to create and track work orders in an easy to use format. It is very easy to use and the customer service is great. I have a few minor issues I would like to see fixed. The ability to track work orders is very helpful. I would like to be able to create an automatic email to be sent to the client when the order is complete. I have had to email the client and ask them to check their account to see if the work order was completed. The system is easy to use and I love the ability to track work orders.