Customer service is fantastic and they really support their product. Bought for my 2 year old when traveling. Nice idea with the raised edges to keep our little one on the bed. Arrived first and the inner mattress was not holding air despite repeated attempts to add more air and ensure the plug was securely in place. Since I didn't have enough time for the return process, I ordered a second one. The outer mattress does not hold air. Frustrated, I contacted the seller and they quickly responded with an apology and offered me several solutions. I kept working on internal and external parts and they didn't force me to return parts that didn't have air in them, which is less of a hassle. It held air well for several weeks even after my 27 lb daughter used and jumped. The material seems good and thick. Fits perfectly with a standard sized crib sheet but also includes a flat sheet which makes a lovely addition. I hope it will continue to hold up and the lack of air was due to unusual manufacturing defects, not poor quality material.
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