We've been able to quickly implement this solution with no downtime or issues since day 1 of our implementation. The customer support team has been exceptional; always available for any questions that I have had during my experience with their product. Nothing really comes to mind when it comes to this software other than being satisfied overall. As far as an issue that could be improved upon, there isn't much to say because everything works great! This was a complete turnkey system from start to finish. They provided us with all the hardware needed along with getting started right away after signing up for the trial version. Allowing us to focus more time into securing our network rather then maintaining equipment.