Header banner
Revain logoHome Page
John Taylor photo
Romania, Bucharest
1 Level
653 Review
49 Karma

Review on Kalawen by John Taylor

Revainrating 2 out of 5

Kalawen Lets Us Down in Terms of Quality and Customer Support

I was looking forward to discovering a trustworthy source for high-quality products and advice as someone who was new to the world of outdoor living areas. Unfortunately, I had a very negative experience with Kalawen. The items I received were poor quality and obviously not built to last. I had a difficult time assembling it because of the flimsy materials and subpar craftsmanship, and the final result was nothing like the ideal outdoor environment I had imagined. And when I called customer service for assistance, I was greeted by inept and unresponsive agents who seemed more interested in hurrying me off the phone than genuinely attending to my problems. I would advise searching elsewhere for your outdoor living needs if, like me, you are new to this environment. Simply said, Kalawen doesn't fulfill its commitments to quality and customer satisfaction.

Pros
  • Outstanding client service
Cons
  • Bad customer service incidents