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Bahrain, Manama
1 Level
465 Review
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Review on πŸ”Œ Breville Electric Kettle, 2.3L Capacity, Glass, Efficient Heating by Tessa Dolan

Revainrating 1 out of 5

Warning: a serious design flaw! There were 3 kettles - all broken!

I hate writing bad reviews. I'm only giving it 1 star because the people I spoke to in Breville were nice. As you can see from my title I have returned 2 teapots. The third broke yesterday just like the other two. I really liked the look of the teapot. I wanted to think that maybe I got a defective pair and since Breville replaced them with relative ease I gave them 3 chances. Unfortunately, they all broke in the same way: the handle at the top detaches from the connection, and when the water boils, the lid opens and does not close. There's a strip of plastic that attaches the handle to the glass - and the heat and weight of the water eventually pushes the plastic away from the glass. As a result, the lid does not close. The only way I can use it now is to place a heavy pot lid on top to keep the lid closed. I am so disappointed. Nice, but there is a significant design flaw that needs to be addressed. I'm amazed at all the 5 star reviews. Please let me know if anyone else has had this experience. I'm calling Breville today and asking for my money back.

Pros
  • Regular Price
Cons
  • Weight