The ease of using this software is what I like best about it! It's so easy for me as an employee that we can use in our field jobsite locations without having someone at headquarters come out every time something needs attention or changes need made etc.. We have been able solve many issues with just one click!! No other system will work unless you are willing pay thousands per year plus there isn't anything else even close. There really aren’t any downsides either but if they did improve some things maybe people would be less happy than now because everything works great already. !