Opened, read instructions, put batteries in remote, put in bathroom, turned on. nothing but a click, BUT WAIT! Called the company and JO was great! He sends me a new one with a return label so I don't have to pay for shipping and a $20 gift certificate for my troubles. If all this happens and they check if the device works before shipping, this company gets 10 stars! UPDATE 4/2021 got a replacement, works great. I received a return label - great and I received a $20 MC gift card towards my expenses! It doesn't get any better! Ten stars! BethB, Florida
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