The flexibility of the system and its ability to accommodate various test types and methods. It is also customizable, which makes it easy to adjust to our needs as they change over time. I like that if you need something additional, we can add it easily without having to have a tech add it or do research. We are working with a variety of people in different departments to ensure safety and compliance. Sometimes we require additional forms for certain tests and this has been helpful. There aren't any downsides to using DrugPak at this time. Having a more complete picture of employee drug use helps us understand who may be abusing substances.