The ease of use, alerts that are sent to me via email or phone calls. I can easily see what is being monitored by my security system and if it needs attention right away. Having all this information in one place makes things very easy for me. It would be nice to have more customization options available but they do provide many different levels of service at an affordable price point. This product has helped us identify issues with our network security quickly so we can take action before any damage occurs.