I like that they are very thorough about what their services entail for me! They also have great customer service reps who answer all my questions promptly & professionally!! There really isn't anything i dislike- everything has been wonderful from start till finish.
The only thing would be if there was more of an opportunity available after hours (after 9pm) or weekends since most attorneys do not offer this option unless its during normal business hrs which may conflict w/ family time etc... But other than those few minor things - nothing else comes up often enough where having additional options becomes necessary.- Great firm overall. !