3 stars because the product is good. However, customer service is lacking. I did NOT receive the e-book, I have emailed the seller 3 times since December 24th 2020 and today a month later I still have not received a response. I am new to cake decorating so any guidance would help and that is the main reason I decided to purchase this product. You all have to do better if you want to market your product as beginner-friendly. My other issue is that the muffin cases were just thrown into the box with no outer packaging, which is definitely unsanitary. I refuse to use them.
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