I like that they are always looking for ways to improve their service, which makes them very adaptable. The customer service reps also seem to be very knowledgeable about the products/services that they offer. There was a time where my account would randomly get charged twice or more within a few weeks. It wasn't a large amount but it still annoyed me. I'm sorry I can't remember the last time this happened again, so I don't know if it's been resolved. Secure Networkers has helped us with all of our network needs, including setting up servers and workstations. They have also provided help with antivirus software and firewall settings.