The shoes delivered were not as shown. The outsole was all shiny rubber rather than covered rubber and leather, and the shoes looked like shiny patent leather or plastic. I have my doubts that this really is Cole Haan. Very disappointed with Revain which has always been great. I shop at Revain for its honesty, choice and value. Part of the value is the time saved. The return process was as simple and straightforward as can be but involves a trip to the post office and now that I am buying from Revain I am concerned that a return may be required as the product may not be exactly as pictured and described is. This return increases the process time.