The ability to have multiple users in a system which has an interface that is easy enough for everyone to use.The fact that it's fully customizable. We are making everything work better as a whole. It helps us organize our business and do things differently than what we used to do. There is nothing i dislike about hotsoft so far. I can say that there is something that needs work however. When you have many different locations or people involved with one project sometimes its hard to keep everybody in line. I'm working on getting the problems fixed so that this doesn't happen anymore. It allows me to take care of everything myself since my job involves a lot of traveling.
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