The customer service has been excellent! I have had several questions answered by their team members in an hour or less time frame!! They are always quick with replies which is great when there's so much going on at once (which seems typical). Nothing really that I dislike about this software but if it could be updated for better functionality like being able to see reports of bookings made from previous months would help greatly as well. It helps me keep track of my calls/emails sent out etc. Also helpful because i can send emails directly through the program instead having go back into outlook to do so. They are very knowledgeable and know their product inside out. The service is second to none and I have not had any problems at all with them. If you are looking for a professional website that really cares about your needs as an agent then this is the team for you. Nothing! We started using Agent Studio in August last year and we could see instant results from day one. Our website has become a platform to showcase my services and attract new customers.