The product didn't even work right out of the box, the claws didn't pop out as if it was stuck in the outer case. I was able to grab the claws with a very small pair of needle nose pliers and pull them out to make them work, but the thing is they came defective from the factory. The handle is pretty flimsy and ended up not working for what I needed it for, which was pulling something that was flushed down the toilet.
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